Shipping Policy

Shipping policy for Ground Up

This page explains how Ground Up processes, ships, and supports United States orders.

Order handling

We complete order processing within 0-1 business day once payment is confirmed. Business processing occurs Monday to Friday and pauses for weekends and public holidays; affected orders resume the next business day.

Transit and dispatch

Delivery usually takes 3-5 business days after an order ships. With processing included, plan for approximately 3-6 business days overall. Our shipping days are Monday-Friday, with no weekend dispatch.

Rates at checkout

You will see any shipping cost before completing checkout. If the order qualifies for free shipping, that option is shown at the same stage.

Where we ship

Shipping is presently restricted to the United States and to locations displayed at checkout. The shipping address must be accurate and complete. Ground Up bears no responsibility for delays or failed deliveries caused by incorrect, incomplete, or unavailable submitted addresses.

Tracking

Available tracking information arrives in the shipment email. The carrier's first scan can require up to 24 hours to appear after it receives the package.

Possible delays

The estimated window may be affected by carrier disruptions, weather, holidays, elevated order volume, or other matters beyond Ground Up's control. We can help investigate when an order has not arrived on time.

Address corrections

Address accuracy should be checked before the order is placed. For an incorrect or incomplete entry, contact Ground Up without delay. We will do our best before shipment, but cannot promise modifications after processing or dispatch.

Delivered but missing

A delivered scan without a package should be investigated by checking the surrounding delivery area and speaking with the carrier. We remain available to assist afterward.